You hold years of data on incidents, findings and complaints. We look in it for what usually comes before problems and turn that into indicators that help you step in early.
Incident, complaint and audit records.
With no shared cause understood.
And you need to know where to focus.
From the sources available.
What comes before a problem.
That can be followed.
With examples.
For follow-up.
Where risk concentrates.
We want to answer.
And check its quality.
And check results with business owners.
And set up follow-up.